Miami Pooch Pet Boutique Return Policy
Your satisfaction as a customer is very important to us here at Miami Pooch Pet Boutique. However, we do realize that issues come up. Our Return Policy is clearly listed here for your convenience in the unlikely event that you have an issue that may require additional customer service.
Please note that not all designers use the same sizing measurements. Be sure to check each designers sizing chart. Proper measurement is the best way to avoid returns due to sizing issues. To guide you in measuring your dog and choosing the right items, we provide sizing charts from our designer brands.
Because we realize that measuring a dog is not always easy, we make ourselves available through our contact information via e-mail. We are looking forward to answer any questions or assist you in the process. We are dedicated to helping you find the right size for your pet.
Returns are accepted at the discretion of Miami Pooch Pet Boutique. We do not issue refunds for any purchases but do offer store credit for future purchases. Every effort is made to accommodate returns for sizing issues but is solely at our discretion and our normal policy is store credit ONLY. We issue store credit with NO EXPIRATION DATE, so you may enjoy looking for something that works for you and your furry friend for as long as it takes.
Miami Pooch will no longer accept returns due to sizing issues if the difference in the size exchange differs by more than one size range in either direction.
To clarify, if you ordered a Small and you are requesting an exchange for a product smaller than an XSmall or larger than a Medium, we will not be able to honor the request.
Returns are accepted if there is a defect in the product in all circumstances. You must email us within 7 days of receipt of your order. We will do everything in our power to rectify the situation.
All returned clothing merchandise must be in its original packaging, complete with sizing tags, packaging materials, unworn and in pristine condition. No items will be accepted for returns/exchanges that have dog hair on them. If you were unsure of sizing, we suggest you measure your dog and then measure the piece of clothing you ordered prior to trying it on your dog. Once it has been tried on, it is no longer returnable. This policy is to ensure that every customer of Miami Pooch Pet Boutique receives items in new, excellent condition.
Any clearance or sale orders will not be accepted for return, all sales are final.
Due to strict health regulations, no returns can be accepted on carriers, blankets or beds.
Remember, NO dog toy is indestructible, please be aware that toys are not returnable items.
We do recommend shipping your item back to us in the event we are accepting your return with a carrier that provides tracking as we are not responsible for lost/stolen packages.
Guidelines for Requesting Exchange or Credit
Please email us at firstname.lastname@example.org within 7 days of receipt of your item. Please note in the email the order number as well as explanation of the issue. We will then give proper instruction on how to proceed.
If we agree to issue an exchange or merchandise credit, we will provide you with an address to where you can return ship your purchase at your expense. Any item returned to us must be in its original, unused condition. This includes all original documents, boxes, and packaging, with the tags attached to the merchandise. Please not that the customer is responsible for all shipping fees, and that a fee will be assessed to re-ship a new item if need be.
Upon receipt, we will inspect your item to confirm that it is unused and in original packaging. (We reserve the right to refuse items that have been used or are missing tags, boxes, etc.) If we do need to send the items back, the customer will be billed for shipping expenses.
Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase. In that case, we do not re-order until we have the returned/exchanged mercandise and verify that it meets our criteria.
If you receive an item that is damaged, please contact us within 48 hours. Include your order number, date of purchase, and item number. Please also describe the defective merchandise.
If you do not receive your merchandise within 30 days of your original order, please contact us immediately.
You are responsible to provide us with the correct mailing address. If your purchase has to be reshipped due to insufficient address, you will be billed all shipping costs.
We will accept a return or exchange on clothing items once per item. If you need to return an item more than once, a 50% restocking fee will apply.